Shipping policy
At Bacha Toys, we strive to deliver your orders safely and on time across all of Pakistan. Please read our Shipping Policy carefully:
1. Delivery Time
-
Standard delivery takes 3 to 6 working days.
-
Working days do not include Sundays or any government-declared holidays.
2. Order Confirmation
-
After placing an order, you will receive an order confirmation call within 24 to 48 hours.
-
During this call, you must confirm your order.
-
Our team will attempt the confirmation call up to 4 times.
-
If the call is not received or answered, your order may be canceled.
3. Order Dispatch
-
Once your order is confirmed, it will be dispatched the same day.
-
Orders cannot be canceled after dispatch.
4. Tracking Your Order
-
If you place an order via email, a tracking ID will be shared with you via email once your order is dispatched.
-
You can also contact customer support at any time to get tracking details.
5. Delivery Hours
-
Deliveries are made during working hours: 9:00 AM to 5:00 PM.
-
Deliveries will not occur on Sundays or government-declared holidays.
6. Damaged or Lost Parcels
-
If your parcel is damaged or lost, contact customer support immediately.
-
For damaged items, you must provide an unboxing video as proof.
-
Claims for lost or damaged parcels will be handled according to our Return & Refund Policy (exchanges only).
7. Possible Delays
-
Deliveries may be delayed due to unforeseen circumstances, including:
-
Road blockages
-
Bad weather
-
Government holidays or other unexpected events
-
8. Contact Us
For any shipping inquiries, tracking, or issues, please contact us:
-
WhatsApp: +92 300 2871871
-
Email: info@bachatoys.com
-
Warehouse Address: First Floor, Zam Zam Plaza, Main Bazar, Lodhran, Punjab, Pakistan
Our team will assist you during working hours.