Refund policy
At Bacha Toys, we want you to be satisfied with your purchase. Please read our Return & Refund Policy carefully:
1. Reporting Issues
-
If you receive a damaged or faulty product, you must contact us within 7 days of delivery to report the issue.
-
You must provide an unboxing video as proof for any damaged products.
2. Refunds
-
Payments will not be refunded under any circumstances.
-
Refunds are not available for any product, including sale items.
3. Exchanges
-
Only exchanges are allowed for damaged or faulty products.
-
Sale items cannot be exchanged.
-
To request an exchange, you must contact us within 7 days of delivery and provide details of the issue.
-
Damaged products must include an unboxing video as proof to process the exchange.
4. Important Notes
-
Any issue or request received after 7 days of delivery will not be accepted.
-
Ensure you check your order carefully upon delivery and report any damage immediately.
5. Contact Us
For any issues, complaints, or exchange requests, please contact us:
-
WhatsApp: +92 300 2871871
-
Email: info@bachatoys.com
-
Warehouse Address: First Floor, Zam Zam Plaza, Main Bazar, Lodhran, Punjab, Pakistan
Our team will assist you during working hours.