Privacy policy

At Bacha Toys, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your personal information when you visit or make a purchase from www.bachatoys.com or otherwise use our services (the "Services").

By using or accessing any of the Services, you acknowledge that you have read and understood this Privacy Policy.

1. Personal Information We Collect

When you interact with our Services, we may collect personal information that identifies you or can reasonably be linked to you, including:

  • Contact Details: name, phone number, email, shipping and billing address

  • Financial Information: payment details, credit/debit card info, transaction details

  • Account Information: username, password, preferences, settings

  • Transaction Information: items viewed, purchased, added to wishlist, returned, exchanged, or canceled

  • Communications: inquiries submitted to customer support

  • Device Information: IP address, browser, device type, unique identifiers

  • Usage Information: interactions with the Services, navigation patterns

We may collect this information directly from you, automatically through our Services (including cookies), from our service providers, partners, or third parties.

2. How We Use Your Personal Information

We use your personal information for the following purposes:

  • Provide and Improve Services: process orders, manage accounts, fulfill purchases, enable returns/exchanges, send notifications, tailor shopping experiences, and recommend products.

  • Marketing and Advertising: send promotional communications via email, text, or postal mail; show online ads based on your interactions with our Services.

  • Security and Fraud Prevention: authenticate accounts, secure payments, detect or prevent fraud, and protect public safety.

  • Communicating with You: respond to inquiries, provide customer support, and maintain our relationship with you.

  • Legal Compliance: comply with laws or legal processes, enforce our Terms, or protect our rights.

3. How We Share Personal Information

We may share your personal information in the following situations:

  • With Shopify and other service providers performing services on our behalf (payment processing, IT management, analytics, customer support, shipping, etc.).

  • With business and marketing partners to provide advertising and promotional services.

  • With affiliates or within our corporate group.

  • As required for legal purposes, mergers, acquisitions, or protection of rights.

  • With your consent or direction, such as shipping or using social media integrations.

Shopify may process your information in countries outside your residence. Learn more here: Shopify Privacy Policy.

4. Third-Party Links

Our Services may include links to third-party websites. Bacha Toys is not responsible for the privacy practices, content, or security of such sites. Information shared on third-party platforms may be viewable by other users.

5. Children’s Data

Our Services are not intended for children under the age of majority. We do not knowingly collect personal information from children. Parents or guardians can request deletion of a child's personal data by contacting us.

6. Security and Retention

While we take reasonable measures to protect your personal information, no system is completely secure. Information may not be secure during transmission.

We retain personal information as long as necessary for account management, services, legal compliance, dispute resolution, or enforcement of policies.

7. Your Rights

Depending on your location, you may have rights to:

  • Access personal information we hold about you

  • Request correction or deletion of your data

  • Receive a copy of your data or request portability

  • Manage communication preferences, including opting out of marketing emails

We may need to verify your identity before processing requests. You may also authorize an agent to exercise these rights on your behalf.

8. International Transfers

Your personal information may be processed or stored outside your country. We rely on recognized mechanisms (such as Standard Contractual Clauses) for cross-border transfers, including transfers outside the European Economic Area or the United Kingdom.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updated policies will be posted on this page with the revised date.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your personal information, or if you want to exercise your privacy rights, please contact us:

  • WhatsApp: +92 300 2871871

  • Email: info@bachatoys.com

  • Warehouse Address: First Floor, Zam Zam Plaza, Main Bazar, Lodhran, Punjab, Pakistan

Walk-in customers are welcome during working hours.